Shipping Policy

BLUEORBIT TRADE SDN. BHD. is committed to providing safe and efficient logistics services to our customers worldwide. We partner with several reliable shipping providers to ensure every item reaches you on time and safely.

Shipping Time

Order Processing Time: All orders will be packaged and shipped within 3-4 business days after successful payment (excluding weekends and holidays).

Slight delays may occur during holidays or promotional periods; we will provide the estimated shipping time in the order confirmation email.

Shipping Area

We offer global shipping, and our main shipping countries and regions include, but are not limited to:

United States, Canada, Mexico

United Kingdom, France, Germany, Italy, Spain

Australia, New Zealand, Singapore, Japan, South Korea

Other major countries and regions in Asia, Europe, and the Americas

Delivery to some remote areas, military addresses, or restricted areas may not be available. If you have any questions, please contact customer service via email.

Shipping Providers: We use shipping providers such as UPS, FedEx, DHL, and the postal service, depending on the specific order.

Delivery Time

Shipping times vary by region and carrier, for reference, see below:

Domestic Shipping: Typically takes 5-7 business days.

Domestic Expedited Shipping: Typically takes 3-5 business days.

International Shipping: Depending on the destination, typically takes 7-18 business days, subject to customs processing times.

Please note: The above times are guideline times and do not account for customs clearance delays or force majeure factors (such as weather, policies, strikes, etc.).

Shipping Costs

Standard Shipping: Shipping costs will be automatically calculated and displayed based on the shipping address at the checkout page.

Expedited Shipping: If you require faster shipping options, please contact us before placing an order to confirm available services and costs.

Order Tracking

Each shipped order will be accompanied by a tracking number and emailed to you.

You can track the status of your package in real time using the provided link or the carrier’s official website.

If you have not received your package after the estimated delivery time, please contact us immediately.

Customs Duties and Import Fees

For international orders, customs duties, import taxes, or other fees may apply in the destination country and are the responsibility of the recipient.

BLUEORBIT TRADE SDN. BHD. has no control over the customs policies of each country and cannot estimate the amount of these fees.

If you refuse a package or the package is returned due to customs clearance failure, shipping charges and related fees will not be refunded.

Address Issues and Responsibility for Signature

Please ensure that the delivery address you provide when placing your order is complete and accurate, including address, postal code, and contact number.

If a package is returned due to an incorrect address, unaccepted delivery, or refusal, additional fees will be incurred for reshipment or refund, which will be the buyer’s responsibility.

Lost or Damaged Package Handling

If your package is lost or severely damaged during shipping, please contact us by email within 72 hours of receiving notification (including your order number and photo evidence).

We will assist you in contacting the shipping carrier and, depending on the circumstances, arrange a refund or reshipment.