FAQ

1. Can I modify my order?
   If your order hasn’t shipped yet, please contact us as soon as possible at [email protected] to request changes (e.g., size, address, etc.). Orders that have already shipped cannot be modified. Please understand.
2. How long does it take to ship after placing an order?
   We generally process and ship your order within 1-2 business days. After shipping, you will receive a notification email with a tracking number.
3. How long does it take to receive your order after shipping?
   Delivery time depends on your destination and shipping method. There may be slight delays in remote areas or during holidays.
4. How do I track my order?
   After shipping, we will send you a tracking number and link via email. You can click the link to check the status of your package or check the shipping company’s website.
5. Do you offer international shipping?
   Yes, BLUEORBIT TRADE SDN. BHD. offers international shipping. The specific countries and regions available and shipping costs will be automatically calculated and displayed during checkout.
6. What if there is a problem with the item I received?
   Please contact us within 10 days of receiving your item at [email protected], describing the problem and attaching photos. We will promptly process your return or refund according to our Return Policy.
7. Can I exchange an item?
   We currently do not offer direct exchanges. If you require a size or style change, we recommend that you first request a return and refund, then place a new order.
8. Do the products contain harmful materials?
   All our children’s clothing is made from environmentally friendly and safe materials and complies with relevant international children’s clothing safety standards. We do not use harmful dyes or irritants, so parents can purchase with confidence.